Announcements

Fixing incidents more quickly with automation is attractive, as it equates to shorter recovery time and less dependency on human actors. However, it brings considerable risk and security challenges when dealing with complex incidents. How far can we automate incident response without adding too much risk? Join to discuss how automation and human expertise might need to work together more effectively! 📍Red Hat Offices, Peninsular House, 30-36 Monument St., London 🗓️ 18 April 2024 Agenda: ⏰ 18:00 — Doors open for networking with pizza ⏰ 19:00-20:00 — Introduction followed by Panel discussion ⏰ 20:00-20:30 — Networking with drinks Speakers: 📌 Justyn Roberts (PagerDuty) 📌 Har-Inder Chandan (Virgin Atlantic) 📌 Lyubomira Dimitrova (Onfido) 📌 Marilyn Kruger (IG) Automation is a fundamental aspect of the IT industry, transforming repeatable tasks into coded processes for efficiency and consistency. But how does

All eyes are on technical leadership to modernize, transform, and future-proof your organization. Join us and discover new tactics and best practices to help your teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of significant operational failure. Don’t miss this opportunity to connect with leaders from across industries, so you can stay at the forefront of innovation in 2024. PagerDuty On Tour is a series of events in five cities around the world. Each event will be an afternoon of live, in-person connection and knowledge sharing—with keynotes from executives and featured customers, product updates and deep-dives, and networking opportunities with peers, experts, and industry leaders. Who should attend? Anyone who wants to hear the latest best practices and expert insights on critical operations work. We’ll be going deep with tactics and frameworks to help teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of signific

We’re excited to launch the Enterprise plan for Incident Management. As part of the PagerDuty Operations Cloud, this new product provides our customers with a unified platform that manages incidents from start to finish. Read more on PagerDuty Blog: Build More Resilient Operations with PagerDuty Incident Management

If you haven’t had the opportunity to participate in the #6 Virtual Meetup: Rundeck by PagerDuty EMEA OSS Community, now you can watch the success stories from Ryanair and HBPS Consulting whenever you want: Part 1 - Customer Success Story: Hans Erasmus (Director @ HBPS Consulting) Part 2 - Customer Success Story: Diego Infiesta (IT Infrastructure Manager @ Ryanair) Part 3 - PagerDuty Session: James Pickles (Solutions Consultant @ PagerDuty)

Check out March’s Platform Release NotesNew Enterprise plan for PagerDuty Incident Management💭 Excited about the updates/new functionalities? Share your thoughts with us!

Spotting a security issue, or even thinking you may have caused one can be nerve-wracking, and the last thing anyone wants is to accidentally create noise for another team. Getting to know your security team can help make it all a little less scary. Breanne Boland, Product Security Engineer at Gusto, joins us to talk all things security alerting and the steps to create a culture where others feel at ease reporting security concerns. 🎙️ Listen now: Building Trust in Security Reporting With Breanne Boland 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

Dealing with legacy systems is challenging for both technical and organizational reasons. This book explores various aspects of dealing with older systems, organizing teams and projects to modernize them, and cope with the process. @hannele and @mandi walls cover some of the highlights of this excellent book. 🎙️ Listen now: March Book Club - Kill It With Fire by Marianne Bellotti 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

Successful Site Reliability Engineering (SRE) teams are skilled in both software and systems engineering, allowing them to manage reliable, scalable systems. They proactively identify and address potential issues, use failures as learning opportunities, and automate processes to reduce toil. They also prioritize communication and collaboration with other teams to ensure service reliability and performance. Join us, as we discuss the journey of SRE teams at Adidas. 🎙️ Listen now: SRE Journey at Adidas With Andreia Otto 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

DevOps Advocate Mandi Walls (@mandi walls) wrote for ComputerWeekly about building more environmentally friendly IT systems. 📖 Read on ComputerWeekly: Mindfulness mechanics, an efficient code system is an ‘off’ system

In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction. What you’ll learn: Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management. Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability. The path to operational excellence: Discover how automating your incident management processes can lead to improved efficiency, reduce

DevOps Advocate Tiago (@tiago barbosa) rocked Reduce Chaos with Backstage @ the Cloud Native Lisbon meetup, hosted by xgeeks! Watch event highlights on LinkedIn! 👇✨ Looking for documentation on how to use and configure the PagerDuty plugin for Backstage? Go to: https://pagerduty.github.io/backstage-plugin-docs/

Enterprise Incident Management users now have exclusive access to conditionally create a Jira Cloud issue through Incident Workflows, extending the application’s functionality beyond manual and automatic ticket creation. It enables users to backlog low-priority incidents into a Jira project, or create an Incident Review record for high-priority incidents without human intervention needed. 📚 Read the Integration Guide for more details

PagerDuty is rolling out new entitlements for both existing and new product trials. Users will now be able to experience more value across products on the PagerDuty Operations Cloud platform. The 14-day trial experience will now include access to Enterprise Incident Management and AIOps. TRY PAGERDUTY FOR FREE

Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Early access is available now for AIOps customers only. 👉 Sign up for early access here 👈

Check out February’s Platform Release NotesPagerDuty for Customer Service in Salesforce PagerDuty for Customer Service in ServiceNow CSM💭 Excited about the updates/new functionalities? Share your thoughts with us!

Last week we introduced support for OAuth 2.0 in PagerDuty plugin for Backstage from Spotify and here is how to move from general REST API tokens to OAuth 2.0 in just 2️⃣ steps! 📽️ Watch this short video tutorial with plugin maintainer and PagerDuty DevOps Advocate Tiago Barbosa @tiago.barbosa Check out the docs for more detailed instructions.

Ben Hutchison (@aldaviva), a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. I was so curious 👀 about this innovative project that I had to interview Ben and share this cool story with everyone! Read it here​:point_down: 📖 PagerDuty Blog: Meet Ben Hutchison, the creator of LaundryDuty We found about Ben’s LaundryDuty open source project after he dropped this post in the forums. Share your success story with us and get the chance to be featured in PagerDuty Community content across social channels!

Workflow Integrations provide a way to connect Incident Workflows with tools outside of PagerDuty’s Operations Cloud. They can be configured and managed under Integrations > Workflow Integrations. At launch, they enable invoking a Webhook and grabbing monitor status or a snapshot from Datadog for Business/DigOps/EIM. With EIM, you can also invoke an Azure Function or Lambda Function. 📚 Check out the Workflow Integration Docs

📣 New content in the 📟 HowTo section @mandi walls details the process of retrieving the list of services that make up a service graph using the PagerDuty REST API. Best Practices: Retrieve all dependencies in a Service Graph Community First 🏆 This tutorial came to life after a question from community member @olivia mo posted in our forums! Thank you Olivia! 💚

PagerDuty Operations Cloud strengthened its integration with ServiceNow. The V8 update features key functionality to help users improve operational efficiency and compliance while delivering a better customer experience. It enables to have a more accurate system of record for better compliance by leveraging automated, real-time, bi-directional sync that for faster incident management. Check out the details and watch the demo roundup

If you’re heading into your very first on-call rotation, you are not alone! We asked around in the community how folks cope with on-call responsibilities and helping their teams not fear being on-call and they shared some insightful tips! 📖 PagerDuty Blog: Practitioners Share How They Remove the Fear of On-Call Big shout out to our amazing PagerDuty Community members who shared their unique experiences with us: @Preocts, @ehsan ebrahimian @dheinz, @akhil agarwal, @kamal chhajed, @nathaniel swanson, @js.

EU accounts can now create new Oauth Apps from the Integrations menu. These apps can be used for own custom integrations or third-party developers creating an integration to PagerDuty for customers. 👉 Create an OAuth App

What a year for the Community & Advocacy team! The Developer Advocates–or the avocados as we like to call them–helped spread PagerDuty’s presence in the practitioner community across 4 continents: Asia, Europe, North America and Oceania! ✍️ On the PagerDuty Blog: Take a trip down memory lane with the PD Community DevRel team: PagerDuty – 19 Dec 23 2023 Wrapped: PagerDuty Community Year in Review We asked our developer advocates to share some highlights from 2023 and here are some of their best stories. Est. reading time: 9 minutes

It’s the holiday season! ✨ This period may bring some increased demand, coupled with potential staffing shortages due to team members taking well-deserved breaks. That’s why crafting an effective on-call schedule becomes crucial to ensure continuous service availability. With all this in mind, we’re rolling out a new feature: 🚀 Schedule Layer Copy 🚀 The new Schedule Layer Copy feature allows users to duplicate an entire layer configuration within a schedule or to copy specific components of an existing layer into a new one. This speeds up the schedule creation process and addresses different scheduling and rotation needs. Learn how to best leverage this new feature from Sr. Product Manager @kara smith: https://discourse-static.influitive.net/uploads/db_f1b8b24d_2c79_4c4a_919d_685188a12f3c/original/2X/7/7bc98ce6e629c39c930b49b3afbf007c9b89795b.mov By using the new Schedule Layer Copy

'Tis the season to reflect back on the year. Join the PagerDuty Advocacy team for a look back at a busy year of live streaming!