Announcements

Join us to find out what's new in PagerDuty Runbook Automation and Rundeck by PagerDuty. Product managers @Forrest Evans and Jake Cohen will walks through the highlights of this release.  🚀 Check Out Rundeck by PagerDuty Release Notes 📣 Shout out to the community contributors that helped building the product! Matthias (

Exciting updates are here! 🚀 Dive into the latest features and enhancements from PagerDuty’s September 2024 Platform Releases.Here’s a quick look at what’s new:Jeli API Update to support Security Teams Our AIOps Content-Based Alert Grouping now supports email alerts End of Life for Event Rules Coming January 2025 ➡️ Check out the full release notes for all the details!

Cloud development can be tricky. It needs many different skills related to both infrastructure and software. Here’s where Wing comes in. It combines infrastructure and runtime code in one language. This helps developers stay focused and creative. The result? Faster, safer, and better software. Join us to see what makes Wing’s way of doing things special. 🎙️ Listen now: Wing’s Take on Cloud Development With Elad Ben-Israel 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety. Mandi Walls, DevOps Advocate @ PagerDuty 📖 Read on PagerDuty Blog: The role of psychological safety in incident response

DevOps Advocate and PagerDuty Plugin for Backstage maintainer Tiago Barbosa (@tiago barbosa) rolled out the new version of the plugin that offers support for the new Backstage backend system. The latest update includes: 🆕 Support for new Backstage backend system ⚙️ Seamless configuration for both backend systems 👨‍💻 Less code required 🚀 Easy backend package updates Watch the video and learn more:

DevOps Advocate Mandi Walls (@mandi walls) explains why tech executives are slowing down their GenAI projects, highlighting data from PagerDuty’s recent GenAI study. “There’s a growing awareness of the risks involved in the unmanaged use of GenAI and the need to find trusted partners and solutions in this fast-emerging landscape.” 📖 Read on The New Stack: 3 Reasons Tech Execs Are Slowing Down GenAI Projects

Fixing incidents more quickly with automation is attractive, as it equates to shorter recovery time and less dependency on human actors. However, it brings considerable risk and security challenges when dealing with complex incidents. How far can we automate incident response without adding too much risk? Join to discuss how automation and human expertise might need to work together more effectively! 📍Red Hat Offices, Peninsular House, 30-36 Monument St., London 🗓️ 18 April 2024 Agenda: ⏰ 18:00 — Doors open for networking with pizza ⏰ 19:00-20:00 — Introduction followed by Panel discussion ⏰ 20:00-20:30 — Networking with drinks Speakers: 📌 Justyn Roberts (PagerDuty) 📌 Har-Inder Chandan (Virgin Atlantic) 📌 Lyubomira Dimitrova (Onfido)

All eyes are on technical leadership to modernize, transform, and future-proof your organization. Join us and discover new tactics and best practices to help your teams operate efficiently at scale, grow and protect revenue, and mitigate the risk of significant operational failure. Don’t miss this opportunity to connect with leaders from across industries, so you can stay at the forefront of innovation in 2024. PagerDuty On Tour is a series of events in five cities around the world. Each event will be an afternoon of live, in-person connection and knowledge sharing—with keynotes from executives and featured customers, product updates and deep-dives, and networking opportunities with peers, experts, and industry leaders. Who should attend? Anyone who wants to hear the latest best practices and expert insights on critical operations work. We’ll be going deep with tactics and frameworks to help teams operate efficiently at scale, grow and protect r

We’re excited to launch the Enterprise plan for Incident Management. As part of the PagerDuty Operations Cloud, this new product provides our customers with a unified platform that manages incidents from start to finish. Read more on PagerDuty Blog: Build More Resilient Operations with PagerDuty Incident Management

If you haven’t had the opportunity to participate in the #6 Virtual Meetup: Rundeck by PagerDuty EMEA OSS Community, now you can watch the success stories from Ryanair and HBPS Consulting whenever you want: Part 1 - Customer Success Story: Hans Erasmus (Director @ HBPS Consulting) Part 2 - Customer Success Story: Diego Infiesta (IT Infrastructure Manager @ Ryanair) Part 3 - PagerDuty Session: James Pickles (Solutions Consultant @ PagerDuty)

Check out March’s Platform Release NotesNew Enterprise plan for PagerDuty Incident Management💭 Excited about the updates/new functionalities? Share your thoughts with us!

Spotting a security issue, or even thinking you may have caused one can be nerve-wracking, and the last thing anyone wants is to accidentally create noise for another team. Getting to know your security team can help make it all a little less scary. Breanne Boland, Product Security Engineer at Gusto, joins us to talk all things security alerting and the steps to create a culture where others feel at ease reporting security concerns. 🎙️ Listen now: Building Trust in Security Reporting With Breanne Boland 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

Dealing with legacy systems is challenging for both technical and organizational reasons. This book explores various aspects of dealing with older systems, organizing teams and projects to modernize them, and cope with the process. @hannele and @mandi walls cover some of the highlights of this excellent book. 🎙️ Listen now: March Book Club - Kill It With Fire by Marianne Bellotti 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

Successful Site Reliability Engineering (SRE) teams are skilled in both software and systems engineering, allowing them to manage reliable, scalable systems. They proactively identify and address potential issues, use failures as learning opportunities, and automate processes to reduce toil. They also prioritize communication and collaboration with other teams to ensure service reliability and performance. Join us, as we discuss the journey of SRE teams at Adidas. 🎙️ Listen now: SRE Journey at Adidas With Andreia Otto 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

DevOps Advocate Mandi Walls (@mandi walls) wrote for ComputerWeekly about building more environmentally friendly IT systems. 📖 Read on ComputerWeekly: Mindfulness mechanics, an efficient code system is an ‘off’ system

In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction. What you’ll learn: Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management. Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability. The path to operational excellence: Discover how automating your incident management pr

DevOps Advocate Tiago (@tiago barbosa) rocked Reduce Chaos with Backstage @ the Cloud Native Lisbon meetup, hosted by xgeeks! Watch event highlights on LinkedIn! 👇✨ Looking for documentation on how to use and configure the PagerDuty plugin for Backstage? Go to: https://pagerduty.github.io/backstage-plugin-docs/

Enterprise Incident Management users now have exclusive access to conditionally create a Jira Cloud issue through Incident Workflows, extending the application’s functionality beyond manual and automatic ticket creation. It enables users to backlog low-priority incidents into a Jira project, or create an Incident Review record for high-priority incidents without human intervention needed. 📚 Read the Integration Guide for more details

PagerDuty is rolling out new entitlements for both existing and new product trials. Users will now be able to experience more value across products on the PagerDuty Operations Cloud platform. The 14-day trial experience will now include access to Enterprise Incident Management and AIOps. TRY PAGERDUTY FOR FREE

Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Early access is available now for AIOps customers only. 👉 Sign up for early access here 👈

Check out February’s Platform Release NotesPagerDuty for Customer Service in Salesforce PagerDuty for Customer Service in ServiceNow CSM💭 Excited about the updates/new functionalities? Share your thoughts with us!

Last week we introduced support for OAuth 2.0 in PagerDuty plugin for Backstage from Spotify and here is how to move from general REST API tokens to OAuth 2.0 in just 2️⃣ steps! 📽️ Watch this short video tutorial with plugin maintainer and PagerDuty DevOps Advocate Tiago Barbosa @tiago.barbosa Check out the docs for more detailed instructions.

Ben Hutchison (@aldaviva), a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. I was so curious 👀 about this innovative project that I had to interview Ben and share this cool story with everyone! Read it here​:point_down: 📖 PagerDuty Blog: Meet Ben Hutchison, the creator of LaundryDuty We found about Ben’s LaundryDuty open source project after he dropped this post in the forums. Share your su

Workflow Integrations provide a way to connect Incident Workflows with tools outside of PagerDuty’s Operations Cloud. They can be configured and managed under Integrations > Workflow Integrations. At launch, they enable invoking a Webhook and grabbing monitor status or a snapshot from Datadog for Business/DigOps/EIM. With EIM, you can also invoke an Azure Function or Lambda Function. 📚 Check out the Workflow Integration Docs

📣 New content in the 📟 HowTo section @mandi walls details the process of retrieving the list of services that make up a service graph using the PagerDuty REST API. Best Practices: Retrieve all dependencies in a Service Graph Community First 🏆 This tutorial came to life after a question from community member @olivia mo posted in our forums! Thank you Olivia! 💚