Announcements

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025.

📢To our Python-using PagerDuty community: we are pleased to announce that we have acquired the “pagerduty” package name, and have migrated pdpyras to pagerduty! All significant changes and new features going forward will be added to the new library. Bug reports and enhancement requests can be submitted to the new GitHub repository: PagerDuty/python-pagerduty. This change is being implemented in order to make it easier for users to find our #1 library for Python, but also to consolidate a series of class name changes. These changes aim to improve usability in the long term by establishing a clearer relationship between API client classes and the public HTTPS APIs of PagerDuty that they are designed to access. To switch over to using the new library in existing projects, refer to the PDPYRAS Migration Guide. In the next patch release of pdpyras, we will include a deprecation warning that cites the new client as its replacement. If there are no bugs reported by June 20th, 2025, we will r

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery  Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. Cloud Provider Authentication Description: AWS, Azure, and GCP provide a mechanism to retrieve the Kubernetes auth through API’s. New Job step plugins can use the cloud provider credentials to retrieve the necessary k8s authentication to communicate with the clusters.Customer Value: Teams save time by avoiding manual credential management, improving productivity, speeding up time-to-value, and ensuring compliance. Multi-Cluster Optimization Description: Empowers teams to scale their operations effortlessly across multiple clusters. Clusters are now added as nodes to the inventory, so

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack 

We're excited to announce PagerDuty’s November 2024 Platform Releases with a series of new features and improvements designed to enhance your incident management experience with PagerDuty.

Explore a revamped PagerDuty Slack experience, built to streamline incident management in chat, reducing costs and risks in response coordination and communication. New capabilities include:➡️ The ability to create public or private Slack channels exclusively dedicated to one incident, and link up to 3 notification channels to keep dedicated channels uncluttered➡️ The ability to trigger *any* incident action with simple slash commands➡️ Intuitive and interactive help commands (/pd or /pd help) that support planned and unplanned work and provide access to the full directory of slash commands, clickable buttons, and recommended actions.   Available from November 26 for all customers using the PagerDuty Slack app. Learn more here 👈

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service,  To determine what information (i.e. Incident Users, Tasks, Incident Roles, Custom Fields, etc.) is relevant to an incident. Lastly, PagerDuty will automatically loop in the new service's on-call response team. Furthermore, CSOps and ITSM integrations (i.e. Service Now, Sales Force) that work better with PagerDuty, will use service reassignment to ensure ticket details are properly aligned with Incident resolution and documentation.Customer Value: This ensures the right data is captured and in

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and register here👉 November 13-15: Visit booth #R15 and chat with the PagerDuty team! Main event location: Salt Palace Convention Center - Salt Lake City, Utah.We also listed some cool events from PagerDuty partners happening during KubeCon NAM:Boost Developer Productivity: Streamlining Generative AI with Elastic and A

Check out the latest features and improvements in PagerDuty’s October 2024 Platform Releases.Here’s a quick look at what’s new:New Incident Workflow Action: Create Post-incident Review Event Orchestration External Data Variables now in Early Access! Terraform support now available for all Alert Grouping Settings APIs Sync PagerDuty notes and ServiceNow case work notes New PagerDuty Advance features in Early Access—including Microsoft Teams support End of Life for Event Rules Coming January 2025➡️ Check out the full release notes for all the details!

Discover how Incident Workflows can automate your incident response process, saving time and reducing errors.From creating custom workflows to leveraging templates, you'll learn how to tailor your responses to specific incident types and ensure efficient resolution.Explore triggers, actions, and logic to build powerful, automated workflows that optimize your team's efficiency!*Some features shown in this tour are available on select plans. 👉 Take the tour 

Hello fellow platform engineers!I wanted to give you all a heads up about some game-changing innovations coming to the PagerDuty Operations Cloud. As we all know, in our increasingly complex digital landscape, operational resilience is more critical than ever. These new enhancements are designed to help us build that resilience and reduce the impact of those dreaded unplanned outages.🚀 What's Coming:New features to automate processes across the entire incident management lifecycle Tools to streamline operations and protect customer experience Capabilities to mitigate the risk of operational failureThese innovations aim to transform how we handle incident management, modernize our operations centers, and standardize automation practices. In today's world, where a single outage can significantly impact a company's reputation and bottom line, these tools could be a real game-changer for our teams.🎥 Webinar: "Build Resilient Operations to Help Future-Proof Your Business"To dive deeper in

Join us to find out what's new in PagerDuty Runbook Automation and Rundeck by PagerDuty. Product managers @Forrest Evans and Jake Cohen will walks through the highlights of this release.  🚀 Check Out Rundeck by PagerDuty Release Notes 📣 Shout out to the community contributors that helped building the product! Matthias (palto42) @Rui Melo Amaro  (rmeloamaro) @Bruno Dias  (brmdias) Gastón Urbina (urbinet) Victor de Jong (victordejong) Adam Barrand (abarrand)Wanna contribute? Head to GitHub rundeck/docs and send your pull request! 

Exciting updates are here! 🚀 Dive into the latest features and enhancements from PagerDuty’s September 2024 Platform Releases.Here’s a quick look at what’s new:Jeli API Update to support Security Teams Our AIOps Content-Based Alert Grouping now supports email alerts End of Life for Event Rules Coming January 2025 ➡️ Check out the full release notes for all the details!

Cloud development can be tricky. It needs many different skills related to both infrastructure and software. Here’s where Wing comes in. It combines infrastructure and runtime code in one language. This helps developers stay focused and creative. The result? Faster, safer, and better software. Join us to see what makes Wing’s way of doing things special. 🎙️ Listen now: Wing’s Take on Cloud Development With Elad Ben-Israel 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety. Mandi Walls, DevOps Advocate @ PagerDuty 📖 Read on PagerDuty Blog: The role of psychological safety in incident response

DevOps Advocate and PagerDuty Plugin for Backstage maintainer Tiago Barbosa (@tiago barbosa) rolled out the new version of the plugin that offers support for the new Backstage backend system. The latest update includes: 🆕 Support for new Backstage backend system ⚙️ Seamless configuration for both backend systems 👨‍💻 Less code required 🚀 Easy backend package updates Watch the video and learn more: Check out the docs

DevOps Advocate Mandi Walls (@mandi walls) explains why tech executives are slowing down their GenAI projects, highlighting data from PagerDuty’s recent GenAI study. “There’s a growing awareness of the risks involved in the unmanaged use of GenAI and the need to find trusted partners and solutions in this fast-emerging landscape.” 📖 Read on The New Stack: 3 Reasons Tech Execs Are Slowing Down GenAI Projects