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Announcements

Keep up with all things community and PagerDuty

  • 96 Topics
  • 16 Replies
96 Topics
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty Plugin for Spotify Backstage: Move from General REST API Tokens to OAuth 2.0 in Just 2️⃣ Steps!

Last week we introduced support for OAuth 2.0 in PagerDuty plugin for Backstage from Spotify and here is how to move from general REST API tokens to OAuth 2.0 in just 2️⃣ steps! 📽️ Watch this short video tutorial with plugin maintainer and PagerDuty DevOps Advocate Tiago Barbosa @tiago.barbosa Check out the docs for more detailed instructions.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Community Spotlight: Meet Ben Hutchison, the creator of LaundryDuty

Ben Hutchison (@aldaviva), a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. I was so curious 👀 about this innovative project that I had to interview Ben and share this cool story with everyone! Read it here​:point_down: 📖 PagerDuty Blog: Meet Ben Hutchison, the creator of LaundryDuty We found about Ben’s LaundryDuty open source project after he dropped this post in the forums. Share your success story with us and get the chance to be featured in PagerDuty Community content across social channels!

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Workflow Integrations: Datadog, Azure Function, and Lambda Function actions

Workflow Integrations provide a way to connect Incident Workflows with tools outside of PagerDuty’s Operations Cloud. They can be configured and managed under Integrations > Workflow Integrations. At launch, they enable invoking a Webhook and grabbing monitor status or a snapshot from Datadog for Business/DigOps/EIM. With EIM, you can also invoke an Azure Function or Lambda Function. 📚 Check out the Workflow Integration Docs

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📟 HowTo: Retrieve all dependencies in a Service Graph

📣 New content in the 📟 HowTo section @mandi walls details the process of retrieving the list of services that make up a service graph using the PagerDuty REST API. Best Practices: Retrieve all dependencies in a Service Graph Community First 🏆 This tutorial came to life after a question from community member @olivia mo posted in our forums! Thank you Olivia! 💚

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
V8 PagerDuty Application for ServiceNow is live

PagerDuty Operations Cloud strengthened its integration with ServiceNow. The V8 update features key functionality to help users improve operational efficiency and compliance while delivering a better customer experience. It enables to have a more accurate system of record for better compliance by leveraging automated, real-time, bi-directional sync that for faster incident management. Check out the details and watch the demo roundup

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Practitioners Share How They Remove the Fear of On-Call

If you’re heading into your very first on-call rotation, you are not alone! We asked around in the community how folks cope with on-call responsibilities and helping their teams not fear being on-call and they shared some insightful tips! 📖 PagerDuty Blog: Practitioners Share How They Remove the Fear of On-Call Big shout out to our amazing PagerDuty Community members who shared their unique experiences with us: @Preocts, @ehsan ebrahimian @dheinz, @akhil agarwal, @kamal chhajed, @nathaniel swanson, @js.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty OAuth Apps are now available to EU subdomains

EU accounts can now create new Oauth Apps from the Integrations menu. These apps can be used for own custom integrations or third-party developers creating an integration to PagerDuty for customers. 👉 Create an OAuth App

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
2023 Wrapped: PagerDuty Community Year in Review

What a year for the Community & Advocacy team! The Developer Advocates–or the avocados as we like to call them–helped spread PagerDuty’s presence in the practitioner community across 4 continents: Asia, Europe, North America and Oceania! ✍️ On the PagerDuty Blog: Take a trip down memory lane with the PD Community DevRel team: PagerDuty – 19 Dec 23 2023 Wrapped: PagerDuty Community Year in Review We asked our developer advocates to share some highlights from 2023 and here are some of their best stories. Est. reading time: 9 minutes

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Feature: Schedule Layer Copy & Best Practices for On-Call Teams During the Holidays ✨

It’s the holiday season! ✨ This period may bring some increased demand, coupled with potential staffing shortages due to team members taking well-deserved breaks. That’s why crafting an effective on-call schedule becomes crucial to ensure continuous service availability. With all this in mind, we’re rolling out a new feature: 🚀 Schedule Layer Copy 🚀 The new Schedule Layer Copy feature allows users to duplicate an entire layer configuration within a schedule or to copy specific components of an existing layer into a new one. This speeds up the schedule creation process and addresses different scheduling and rotation needs. Learn how to best leverage this new feature from Sr. Product Manager @kara smith: https://discourse-static.influitive.net/uploads/db_f1b8b24d_2c79_4c4a_919d_685188a12f3c/original/2X/7/7bc98ce6e629c39c930b49b3afbf007c9b89795b.mov By using the new Schedule Layer Copy

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty Community 2023 Twitch Recap!

'Tis the season to reflect back on the year. Join the PagerDuty Advocacy team for a look back at a busy year of live streaming!

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
REST API Rate Limiting Refresh Best Practices 💪

We are rolling out some updates to PagerDuty’s REST API rate limits, including: A refreshed rate limiting system to more consistently and accurately enforce REST API rate limits New response headers within our REST APIs so that customers can programmatically control the request load sent to PagerDuty Four dimensions used to enforce the rate limit Best practices 💪 Ensure your application is ready to handle being rate limited Update your application to slow down the rate of requests after receiving a 429 response code. For fine-grained control your application can make use of the ratelimit-reset header to wait the appropriate number of seconds before retrying. Avoid hitting rate limits These guidelines will help your application avoid hitting rate limits: Make requests serially for a given authentication token. Avoid excessive polling for changes whenever possible. Make use of available Webhooks to receive push updates to data. One “bot user” per application deployment

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Now Available: Round Robin support in the Escalation Policy API

You can now use the Escalation Policies API to apply Round Robin to new and existing Escalation Policies via Terraform and directly through the API (if you rely on automation, you’ll be able to use this functionality for your workflows). Learn more in the API documentation

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Introducing Slack as a Contact Method

Response teams can now add Slack as a contact method and use it as a part of notification rules for incident response! As a prerequisite, PagerDuty’s Slack integration must be added to an organization’s Slack Workspace. 💡 PagerDuty recommends that when setting up a contact method, you always have a secondary option

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Features in Analytics!

Our engineering folks have been busy working on building some great new Analytics features in PagerDuty. Check out our stream with Anojan to see more! There are new report types and a new weekly email summary feature. Plus, there are some features that will be sunset as they are replaced by the new reports.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
From Chaos to Actionable Insights with PagerDuty Integrations and Automation

Interested in how PagerDuty Operations Cloud enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation? Read DevOps Advocate @tiago barbosa’s latest piece on the PagerDuty Blog: PagerDuty – 14 Nov 23 From Chaos to Actionable Insights with PagerDuty Integrations and Automation Learn how PagerDuty enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation. Est. reading time: 7 minutes

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Why Infrastructure as Code Is Vital for Modern DevOps

DevOps Advocate @mandi walls published a new article on The NewStack about how infrastructure as code addresses challenges of full-service ownership and how can it augment other parts of DevOps pipelines. Why Infrastructure as Code Is Vital for Modern DevOps Check out to full article and let us know your thoughts in the comment section below ⬇️

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
🚀 All About Operations Cloud Fall Launch

Innovation is falling like leaves from the trees this October @ PagerDuty! Stay up to date with the latest capabilities in the Operations Cloud: 🌟 Supercharge team productivity and innovation 🌟 Scale operational efficiency with event-driven automation to trigger intelligent remediation 🌟 Build resilience with a platform that fits with the way you work Full details in our latest blog ⬇️ PagerDuty Operations Cloud Fall Launch 2023

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Measure Developer Joy, Not Productivity

Happy employees are more productive - there’s no doubt about it. Jennifer Riggins, Atlassian’s head Agile and DevOps evangelist wrote the article Measure Developer Joy, Not Productivity on NewStack with out of the box alternatives when it comes to measuring the Developer Experience. What strategies or practices do you think can contribute to a happier and more productive developer team in your context? Share your thoughts in the comments 💭👇

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Why Kubernetes Demands Service Ownership And Process Automation

Dev Advocate @mandi walls published a byline in TFiR on how organizations that have adopted Kubernetes have had to rapidly learn new tools and processes to manage and monitor their container ecosystems: 📚 Why Kubernetes Demands Service Ownership And Process Automation 🔑 Key takeaways: Service ownership for issue identification Process automation for rapid response Leveraging the operations cloud More on Kubernetes and the cloud-native ecosystem: Don’t miss the opportunity to connect with Dev Advocate @tiago barbosa at KubeCon + CloudNativeCon North America, November 6–9, in Chicago. 🎟️ Register for in-person or virtual here!

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Enhance Your Customer Service with PagerDuty for ServiceNow CSM

🆕 content on the block!!! All you need to know about the power of PagerDuty ruleset for ServiceNow Customer Service Management is here: ✍️ Enhance Your Customer Service with PagerDuty for ServiceNow CSM Take the CSOps Guide challenge and learn more! 🏆

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📚 Operationalizing AI: Accelerating Automation, DataOps, AIOps

PagerDuty’s VP of Platform Advocacy Dormain (who also goes by DormAIn now 😁) wrote on The New Stack about Operationalizing AI: Accelerating Automation, DataOps, AIOps. 📚 Some of the article’s key points are: The Potential of AI Leveling the AI Beneficiary Playing Field DataOps: Supporting Modern Data Architectures Using AI to Operationalize AI 🚀 Take a tour of PagerDuty AIOps Have you unlocked PagerDuty’s AI powered capabilities? Let us know what you think in the comments! 💭

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PagerDuty Community Team

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