Announcements

Spring release is here! Building on PagerDuty’s leadership in Incident Response, we’re is excited to present our February releases that are paving the way to digital operations excellence. These updates to the PagerDuty Operations Cloud combine advanced AI capabilities with intelligent automation to help teams work smarter, resolve issues faster, and focus on strategic priorities. Check out PagerDuty Platform Release Notes - February 2025.

PagerDuty Runbook Automation / Rundeck 5.9 Release is LIVE!Runners as NodesDescription: Simplifies the onboarding process for new teams by natively representing Enterprise Runners within the platform, making it intuitive to build workflows and target remote systems.Customer Value: This enhances scalability, lowers operational costs, and ensures reliable automation across multiple environments, supporting business growth and operational resilience.Availability: Generally available (here)Azure Key Storage Description: Azure Key Vault is a cloud-based service for secure storage and management of sensitive data. This integration enables users to retrieve secrets from Azure Key Vault and utilize them for secure connections to various resources including v

PagerDuty is announcing the launch of our latest and greatest, as well as exciting future plans! What this means for you: ➡️ Agents, agents everywhere! Let AI be your second-in-command or even take the lead on tasks you don’t need a human to do. Watch the demo to learn more about these upcoming developments.💎 More value for all plans – we’ve added in some bonus features for you on Business and Professional plans. You can re

Hi PagerDuty Community! 👋We’re excited to announce some powerful new features that are now available in your Professional and Business PagerDuty plan. These updates are designed to make your incident management process smoother, smarter, and more efficient.Here’s what’s new:Incident Workflows: Automate and standardize actions for consistent incident response. External Status Page: Keep users informed with real-time updates on infrastructure status. Incident Roles: Define responder responsibilities and improve accountability.

We’ve recently consolidated all our incident management capabilities into a single Slack app, making it even easier to get all the PagerDuty functionality you need where you work! That includes robust Incident Workflows, generative AI capabilities and the ability to ingest all chat data into your Post-incident Reviews. Product Managers Michael Wettick and Jacky Leybman tell you all about it in this Demo Roundups! Chat-First Incident Management! You can also take this Product Tour to learn more.  👀 Watch this short video to see how it works: 

Dear Community,It’s been quite the year. Join us LIVE TOMORROW to look back at Rundeck & PagerDuty Automation’s eventful and innovative 2024. Simply click “attend” at the bottom of this link, and we’ll let you know when we’re live!

We're kicking off 2025 with some exciting updates to help you streamline your operations and enhance your incident management capabilities. This month's release includes new features, improvements to existing functionality, and important announcements about our platform evolution.Check out PagerDuty Platform Release Notes - January 2025.

📢To our Python-using PagerDuty community: we are pleased to announce that we have acquired the “pagerduty” package name, and have migrated pdpyras to pagerduty! All significant changes and new features going forward will be added to the new library. Bug reports and enhancement requests can be submitted to the new GitHub repository: PagerDuty/python-pagerduty. This change is being impleme

Rundeck 5.8 is ready! Check out new updates and enhancements:Dynamic Cluster Discovery  Description: New EKS (AWS), AKS (Azure), and GKE (Google) resource-model plugins automatically discover new clusters and add the clusters as nodes to the inventory.Customer Value: This reduces manual effort, minimizes errors, and accelerates the deployment of infrastructure changes, enabling teams to scale efficiently. 

This interactive tour will guide you through essential PagerDuty features, so you can handle incidents seamlessly within your team’s preferred communication platform.💡This tour highlights:🔹 Using slash commands to take action on an incident🔹 Triaging and conducting a post-incident review with PagerDuty Advance🔹Managing an incident and collaborating with responders directly Slack 📍 Why it matters:Save time, reduce friction, and enhance collaboration by keeping all incident management actions right in Slack!👀 Take the Tour Now:Guided Remediation in Slack 

We're excited to announce PagerDuty’s November 2024 Platform Releases with a series of new features and improvements designed to enhance your incident management experience with PagerDuty.

Explore a revamped PagerDuty Slack experience, built to streamline incident management in chat, reducing costs and risks in response coordination and communication. New capabilities include:➡️ The ability to create public or private Slack channels exclusively dedicated to one incident, and link up to 3 notification channels to keep dedicated channels uncluttered➡️ The ability to trigger *any* incident action with simple slash commands➡️ Intuitive and interactive help commands (/pd or /pd help) that support planned and unplanned work and provide access to the full directory of slash commands, clickable buttons, and recommended actions.   

💫 Early Access for ‘Service Reassignment(aka Changing an Incident’s Service)’ will begin in December! 💫💚 Open to all Incident Management customers. 💚Please sign up here! Feature Details: Reporters and Responders, rely on PagerDuty’s detection and mobilization routing to ensure the incident’s remediation can begin quickly. When an incident is created on the wrong service, PagerDuty will unblock mitigation by allowing incident responders: To change the incident's service to the correct service,  To determine what information (i.e. Incident U

The largest conference in the cloud-native and Kubernetes ecosystem is around the corner!Headed to KubeCon in Salt Lake City? Check out some opportunities to engage with PagerDuty and share the Pagey love 💚👉 November 12: Meet the Rundeck by PagerDuty team and fellow open-source automation experts and enthusiasts at our Happy Hour and Meetup! Learn how to create a culture of automation in your organization, exchange ideas, enjoy refreshments and get some PagerDuty swag! 🎉 What: Rundeck by PagerDuty Meetup in Salt Lake City📅 When: November 12, 2024, 5:00 PM - 7:00 PM (Mountain Time)📍 Where: 145 Pierpont Ave, Salt Lake City, UT 84101 (next door to Sky SLC)✅ Learn more and regist

Check out the latest features and improvements in PagerDuty’s October 2024 Platform Releases.Here’s a quick look at what’s new:New Incident Workflow Action: Create Post-incident Review Event Orchestration External Data Variables now in Early Access! Terraform support now available for all Alert Grouping Settings APIs Sync PagerDuty notes and ServiceNow case work notes New PagerDuty Advance features in Early Access—including Microsoft Teams support End of Life for Event Rules Coming January 2025➡️ Check out the full release notes for all the details!

Discover how Incident Workflows can automate your incident response process, saving time and reducing errors.From creating custom workflows to leveraging templates, you'll learn how to tailor your responses to specific incident types and ensure efficient resolution.Explore triggers, actions, and logic to build powerful, automated workflows that optimize your team's efficiency!*Some features shown in this tour are available on select plans. 👉 Take the tour 

Hello fellow platform engineers!I wanted to give you all a heads up about some game-changing innovations coming to the PagerDuty Operations Cloud. As we all know, in our increasingly complex digital landscape, operational resilience is more critical than ever. These new enhancements are designed to help us build that resilience and reduce the impact of those dreaded unplanned outages.🚀 What's Coming:New features to automate processes across the entire incident management lifecycle Tools to streamline operations and protect customer experience Capabilities to mitigate the risk of operational failureThese innovations aim to transform how we handle incident management, modernize our operations centers, and standardize automation practices. In today's world, where a single outage can significantly impact a company's reputation and bottom line, these tools could be a real game-changer for our teams.🎥