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Announcements

Keep up with all things community and PagerDuty

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81 Topics
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
New Episode: Building Trust in Security Reporting With Breanne Boland

Spotting a security issue, or even thinking you may have caused one can be nerve-wracking, and the last thing anyone wants is to accidentally create noise for another team. Getting to know your security team can help make it all a little less scary. Breanne Boland, Product Security Engineer at Gusto, joins us to talk all things security alerting and the steps to create a culture where others feel at ease reporting security concerns. 🎙️ Listen now: Building Trust in Security Reporting With Breanne Boland 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
March Book Club; Kill It With Fire by Marianne Bellotti

Dealing with legacy systems is challenging for both technical and organizational reasons. This book explores various aspects of dealing with older systems, organizing teams and projects to modernize them, and cope with the process. @hannele and @mandi walls cover some of the highlights of this excellent book. 🎙️ Listen now: March Book Club - Kill It With Fire by Marianne Bellotti 💭 Wanna join our book club? Have a suggestion of a book we should discuss? Fill out this form and leave your thoughts in the comments!

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
New Episode: SRE Journey at Adidas With Andreia Otto

Successful Site Reliability Engineering (SRE) teams are skilled in both software and systems engineering, allowing them to manage reliable, scalable systems. They proactively identify and address potential issues, use failures as learning opportunities, and automate processes to reduce toil. They also prioritize communication and collaboration with other teams to ensure service reliability and performance. Join us, as we discuss the journey of SRE teams at Adidas. 🎙️ Listen now: SRE Journey at Adidas With Andreia Otto 💭 What you think about this episode? What you wanna hear at next shows? Wanna participate or know someone who’d be a great guest? Share your ideas with us!

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
Building more environmentally friendly IT systems

DevOps Advocate Mandi Walls (@mandi walls) wrote for ComputerWeekly about building more environmentally friendly IT systems. 📖 Read on ComputerWeekly: Mindfulness mechanics, an efficient code system is an ‘off’ system

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
New On-Demand Webinar: How Continuous Improvement in Incident Management Reduces Risk and Enhances Quality of Life

In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction. What you’ll learn: Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management. Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability. The path to operational excellence: Discover how automating your incident management processes can lead to improved efficiency, reduce

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
posted in Announcements
Reduce Chaos with Backstage at Cloud Native Lisbon

DevOps Advocate Tiago (@tiago barbosa) rocked Reduce Chaos with Backstage @ the Cloud Native Lisbon meetup, hosted by xgeeks! Watch event highlights on LinkedIn! 👇✨ Looking for documentation on how to use and configure the PagerDuty plugin for Backstage? Go to: https://pagerduty.github.io/backstage-plugin-docs/

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Create a Jira Cloud issue as a Workflow Action is now Generally Available

Enterprise Incident Management users now have exclusive access to conditionally create a Jira Cloud issue through Incident Workflows, extending the application’s functionality beyond manual and automatic ticket creation. It enables users to backlog low-priority incidents into a Jira project, or create an Incident Review record for high-priority incidents without human intervention needed. 📚 Read the Integration Guide for more details

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📣 New on PagerDuty free trials: Enterprise Incident Management & AIOps

PagerDuty is rolling out new entitlements for both existing and new product trials. Users will now be able to experience more value across products on the PagerDuty Operations Cloud platform. The 14-day trial experience will now include access to Enterprise Incident Management and AIOps. TRY PAGERDUTY FOR FREE

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Unified Alert Grouping Available for Early Access (AIOPs users)

Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Early access is available now for AIOps customers only. 👉 Sign up for early access here 👈

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📕 Platform Release Notes - February

Check out February’s Platform Release Notes PagerDuty for Customer Service in Salesforce PagerDuty for Customer Service in ServiceNow CSM 💭 Excited about the updates/new functionalities? Share your thoughts with us!

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PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty Plugin for Spotify Backstage: Move from General REST API Tokens to OAuth 2.0 in Just 2️⃣ Steps!

Last week we introduced support for OAuth 2.0 in PagerDuty plugin for Backstage from Spotify and here is how to move from general REST API tokens to OAuth 2.0 in just 2️⃣ steps! 📽️ Watch this short video tutorial with plugin maintainer and PagerDuty DevOps Advocate Tiago Barbosa @tiago.barbosa Check out the docs for more detailed instructions.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Community Spotlight: Meet Ben Hutchison, the creator of LaundryDuty

Ben Hutchison (@aldaviva), a Staff Engineer who has worked at companies including KeepAndShare, Cisco, BlueJeans, and Verizon, loves connecting devices to create integrated systems. He even built a system to receive automatic push notifications with reminders when his laundry is done using PagerDuty’s Event API. I was so curious 👀 about this innovative project that I had to interview Ben and share this cool story with everyone! Read it here​:point_down: 📖 PagerDuty Blog: Meet Ben Hutchison, the creator of LaundryDuty We found about Ben’s LaundryDuty open source project after he dropped this post in the forums. Share your success story with us and get the chance to be featured in PagerDuty Community content across social channels!

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Workflow Integrations: Datadog, Azure Function, and Lambda Function actions

Workflow Integrations provide a way to connect Incident Workflows with tools outside of PagerDuty’s Operations Cloud. They can be configured and managed under Integrations > Workflow Integrations. At launch, they enable invoking a Webhook and grabbing monitor status or a snapshot from Datadog for Business/DigOps/EIM. With EIM, you can also invoke an Azure Function or Lambda Function. 📚 Check out the Workflow Integration Docs

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
📟 HowTo: Retrieve all dependencies in a Service Graph

📣 New content in the 📟 HowTo section @mandi walls details the process of retrieving the list of services that make up a service graph using the PagerDuty REST API. Best Practices: Retrieve all dependencies in a Service Graph Community First 🏆 This tutorial came to life after a question from community member @olivia mo posted in our forums! Thank you Olivia! 💚

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
V8 PagerDuty Application for ServiceNow is live

PagerDuty Operations Cloud strengthened its integration with ServiceNow. The V8 update features key functionality to help users improve operational efficiency and compliance while delivering a better customer experience. It enables to have a more accurate system of record for better compliance by leveraging automated, real-time, bi-directional sync that for faster incident management. Check out the details and watch the demo roundup

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Practitioners Share How They Remove the Fear of On-Call

If you’re heading into your very first on-call rotation, you are not alone! We asked around in the community how folks cope with on-call responsibilities and helping their teams not fear being on-call and they shared some insightful tips! 📖 PagerDuty Blog: Practitioners Share How They Remove the Fear of On-Call Big shout out to our amazing PagerDuty Community members who shared their unique experiences with us: @Preocts, @ehsan ebrahimian @dheinz, @akhil agarwal, @kamal chhajed, @nathaniel swanson, @js.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty OAuth Apps are now available to EU subdomains

EU accounts can now create new Oauth Apps from the Integrations menu. These apps can be used for own custom integrations or third-party developers creating an integration to PagerDuty for customers. 👉 Create an OAuth App

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
2023 Wrapped: PagerDuty Community Year in Review

What a year for the Community & Advocacy team! The Developer Advocates–or the avocados as we like to call them–helped spread PagerDuty’s presence in the practitioner community across 4 continents: Asia, Europe, North America and Oceania! ✍️ On the PagerDuty Blog: Take a trip down memory lane with the PD Community DevRel team: PagerDuty – 19 Dec 23 2023 Wrapped: PagerDuty Community Year in Review We asked our developer advocates to share some highlights from 2023 and here are some of their best stories. Est. reading time: 9 minutes

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Feature: Schedule Layer Copy & Best Practices for On-Call Teams During the Holidays ✨

It’s the holiday season! ✨ This period may bring some increased demand, coupled with potential staffing shortages due to team members taking well-deserved breaks. That’s why crafting an effective on-call schedule becomes crucial to ensure continuous service availability. With all this in mind, we’re rolling out a new feature: 🚀 Schedule Layer Copy 🚀 The new Schedule Layer Copy feature allows users to duplicate an entire layer configuration within a schedule or to copy specific components of an existing layer into a new one. This speeds up the schedule creation process and addresses different scheduling and rotation needs. Learn how to best leverage this new feature from Sr. Product Manager @kara smith: https://discourse-static.influitive.net/uploads/db_f1b8b24d_2c79_4c4a_919d_685188a12f3c/original/2X/7/7bc98ce6e629c39c930b49b3afbf007c9b89795b.mov By using the new Schedule Layer Copy

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
PagerDuty Community 2023 Twitch Recap!

'Tis the season to reflect back on the year. Join the PagerDuty Advocacy team for a look back at a busy year of live streaming!

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
REST API Rate Limiting Refresh Best Practices 💪

We are rolling out some updates to PagerDuty’s REST API rate limits, including: A refreshed rate limiting system to more consistently and accurately enforce REST API rate limits New response headers within our REST APIs so that customers can programmatically control the request load sent to PagerDuty Four dimensions used to enforce the rate limit Best practices 💪 Ensure your application is ready to handle being rate limited Update your application to slow down the rate of requests after receiving a 429 response code. For fine-grained control your application can make use of the ratelimit-reset header to wait the appropriate number of seconds before retrying. Avoid hitting rate limits These guidelines will help your application avoid hitting rate limits: Make requests serially for a given authentication token. Avoid excessive polling for changes whenever possible. Make use of available Webhooks to receive push updates to data. One “bot user” per application deployment

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Now Available: Round Robin support in the Escalation Policy API

You can now use the Escalation Policies API to apply Round Robin to new and existing Escalation Policies via Terraform and directly through the API (if you rely on automation, you’ll be able to use this functionality for your workflows). Learn more in the API documentation

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
Introducing Slack as a Contact Method

Response teams can now add Slack as a contact method and use it as a part of notification rules for incident response! As a prerequisite, PagerDuty’s Slack integration must be added to an organization’s Slack Workspace. 💡 PagerDuty recommends that when setting up a contact method, you always have a secondary option

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
New Features in Analytics!

Our engineering folks have been busy working on building some great new Analytics features in PagerDuty. Check out our stream with Anojan to see more! There are new report types and a new weekly email summary feature. Plus, there are some features that will be sunset as they are replaced by the new reports.

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PagerDuty Community Team
PagerDuty Community Team
PagerDuty Community TeamCommunity Manager
published in Announcements
From Chaos to Actionable Insights with PagerDuty Integrations and Automation

Interested in how PagerDuty Operations Cloud enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation? Read DevOps Advocate @tiago barbosa’s latest piece on the PagerDuty Blog: PagerDuty – 14 Nov 23 From Chaos to Actionable Insights with PagerDuty Integrations and Automation Learn how PagerDuty enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation. Est. reading time: 7 minutes

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PagerDuty Community Team

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