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J
jim4rNew Member
asked in Ask a product question
Unable to set Incident Priority via Slack Workflow Builder

Hi! I have followed the instructions here to allow employees to trigger new incidents from Slack. The title and details fields work, but I cannot get the Priority field to work, and it is essential. This is how I have it configured: The Slack Form in Step 4 has 3 fields:Title: Short AnswerDetails: Short AnswerPriority: Select List with 5 options:P1P2P3P4P5 And in Step 6.v I map the PD Priority field to the Variable provided by my Form for its Priority field.However, upon submitting, I receive this error back from PagerDuty:{"error":{"message":"Invalid Input Provided","code":2001,"errors":["Priority id must be a valid ID."]}}I am unable to see the specific HTTP payload to examine the data. I have also reached out to Slack support but would love to know the requirements of the PD API in this scenario, and how it is expected to work with the Slack Workflow Builder. Thank you!! 

266
mwalls
14 hours ago
P
pessoaNew Member
asked in Ask a product question
Discord Integration

Or how to send incidents for PagerDuty to Discord.Any ideas on what’s the best way?

404
mwalls
4 days ago
S
simonfxNew Member
asked in Ops.lol
Log entries and email type missing details

I’m attempting to retrieve incident & alert details, specifically the “To”, “From”, and “Body” from an incident that’s triggered via email. From a log_entries call, I’m able to fetch the channel type and summary but not the other fields I mentioned as well as “Subject”. The call i’m using:curl -s -H "Authorization: Token token=<token>" -H "Accept: application/json" 'https://api.pagerduty.com/incidents/<incident_id>/log_entries Example of a response:{      "id": "abc123",      "type": "trigger_log_entry",      "summary": "Triggered through email.",      "self": "https://api.pagerduty.com/log_entries/abc123",      "html_url": "https://finxact.pagerduty.com/incidents/def456/log_entries/abc123",      "created_at": "2024-11-28T14:17:49Z",      "agent": {        "id": "PODSID1",        "type": "generic_email_inbound_integration_reference",        "summary": "Email",        "self": "https://api.pagerduty.com/services/P5TB6FT/integrations/PODSID1",        "html_url": "https://f

150
S
4 days ago
V
VitoNew Member
asked in Ask a product question
Global Event Rules

Back in 2021 I created new services with Global Event rules to replace the services with email integrations. Now with the new Event Orchestration coming I need to convert them. But for the life of me I cannot find my Global Event rules. It’s been that long since I had to change anything in PD so I am rusty. Want to get them converted before Jan.Any help would be greatly appreciated.Thank you, Vito. 

598
V
8 days ago
T
Travis McGeeNew Member
asked in Ask a product question
Incident notifications vs add responder notification behavior

Users on my company instance have noticed that PagerDuty is behaving differently when an incident is initially assigned to a team/service vs when a responder uses the “add responder” feature. Normally when an incident is ack-ed or resolved, further notifications are suspended or terminated. However, our major incident has begun engaging other teams by adding responders to existing incidents recently and it seems to work differently.Users are reporting that they are getting notifications even after the incident has been resolved. Additionally, when there is more than one responder on a given escalation policy rule/level when one user acks the alert, that does not prevent other users from continuing to get notifications. Another difference is that the notification times and methods for each user contacted are not logged in the incident. This last bit was especially confusing for the users when we were first investigating this issue.Is there a reason for this difference? It’s not intuitiv

252
xamici
10 days ago
R
raheelriazNew Member
asked in Ask a product question
Service Integration Timeouts

Hi Experts, I have a Terraform setup which runs github actions and everytime, either the Terraform Plan or Apply runs, during the refresh of the integrations it keeps giving timeoutError: timeout while waiting for state to become 'success' (timeout: 2m0s)Error: Terraform exited with code 1.Error: Process completed with exit code 1.Any help would be appreciatedRegardsRaheel

372
R
16 days ago
A
aycippoNew Member
asked in Ask a product question
ninjaOne Integration

Hello there, Has anybody had success with setting up the integration between ninjaOne and PagerDuty? ninjaOne has an option, but PagerDuty does not have any option for ninja. Thank you!

213
mwalls
16 days ago
T
T.ShyjuNew Member
asked in Ask a product question
Rundeck Project Creation Issue

I have deployed rundeck 5.7.0 war in a UBI8 container. I am getting the below error while creating the project.  

213
M
17 days ago
Y
Yakuza18New Member
asked in Ask a product question
Slack integration with Pagerduty

Hi all, this is my first question here because I found a related topic but the information was not enough to resolve the issue.I made a workflow in Slack to trigger alerts in Pagerduty if the user needs it.The problem is, that when the user tries to trigger the alert in Slack by clickin on the workflow button, Slack is taking the user to the Pagerduty sign in website.Now, 80% of the company doesn't have any Pagerduty license or account. This means, what I need to do is to make the workflow work, but for users who doesn't hold any Pagerduty license.Is there any way to achieve this?Thank you.

221
xamici
19 days ago
R
RavenXeroNew Member
asked in Ask a product question
Is there a way, when incidents are created, to view when extensions are triggered?

HI there,We have  PagerDuty/ServiceNow integration set up with the ServiceNow (v5.0) extension. Over the last week, the extension has stopped working for a particular Service (all the other Services work as expected).I’ve checked and can not find any logging where we can see the extension triggering when in Incident is created (i.e. creating a Ticket in S/N).I’ve checked the UI, and looked though the logging API (`/incidents/{id}/log_entries`), and can’t see if the incident logs the usage of the extension when it triggers?Any thoughts, or help on this?Regards,Dave.

241
R
24 days ago
M
mrajaNew Member
asked in Ask a product question
Event orchestration rule - slack notification

Hi,We got a scenario where a PagerDuty incident shouldn’t be triggered but a slack notification for the event should be sent. In the service orchestration rule we have a option to pause notifications , suppress alert but nothing matches our scenario. Any thoughts or help on this will be much appreciated.Thanks.,

140
M
28 days ago
Andrew Percher
Andrew PercherNew Member
asked in Ask a product question
Runbook Automation for Google Big Query

I’m trying to use Runbook Automation to run SQL against Google BQ tables on different projects to determine what the next action should be for resolution. To query as a specific service account, I need to pass a file from the keystore, but I’m having difficulty accessing it from either a Bash script or an Option. Is there a paved path for plan for having a standard workflow step for running SQL against GCP BQ?

677
M
28 days ago
M
MadMaxNew Member
asked in Ask a product question
Webhook to PagerDuty from SQL Server

 Goal: Replacement of SMTP messaging (DBMAIL) with webhooksIs it possible to send an alert from SQL Server to PagerDuty without using CLR? 

170
M
29 days ago
C
clara.kNew Member
asked in Ask a product question
Override entire week in a follow-the-sun schedule (2 layers)

I have a schedule defined with two layers, each a week in length. Each of the layers defines a 12 hour shift, one for US based people and the other for India based people. For the US based layer I want to create an override for the entire week that just replaces the US based person and not the India one. In other words, a different person will take the US shift for the entire week, but the India person will remain unchanged. How do I do this without having to schedule an override for each 12 hour shift of the US person?

80
C
29 days ago

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