Ever wanted to manage your system incident triage entirely from a chat interface without constantly jumping between windows?
In our latest MCP Community session, Engineering Manager José Reyes and Forward Deploy Engineer Ignacio Garces team up to show you exactly how to unleash the power of the Model Context Protocol (MCP) server alongside the ServiceNow plugin.
💡 What you’ll see in this episode:
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The New Releases: A quick overview of brand-new updates, including OAuth token support via environment variables, agent-driven orchestration rules, and integration with the V3 Schedules API.
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Bi-directional Magic: Watch how a single prompt inside Visual Studio Code automatically provisions a high-urgency incident across both PagerDuty and ServiceNow simultaneously.
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Seamless Triage & Sync: See real-time chat commands dynamically update assignment groups, change ticket statuses from New to In Progress, and push live investigator notes across both platforms instantly.
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Quick Navigation: A look at how easily you can deep-link and jump straight from a ServiceNow ticket right into PagerDuty (and vice-versa).
WATCH NOW:
Drop your thoughts or questions about the implementation in the comments below! 🧑💻👇