[Women Who Code] Leading Through Incidents: Decision-Making, Delegation, and Composure Under Pressure

Kat leads the Developer Advocacy and Community team at PagerDuty. She enjoys talking and thinking about incident response, customer support, and automating the creation of a delightful end-user and employee experience. She previously ran Global Customer Support at PagerDuty, and as a result, it’s hard to get her to stop talking about the potential career paths for tech support professionals. In her spare time, Kat is a mediocre plant parent and a slightly less mediocre pet parent to her two rabbits, Lupin and Ginny.