[SREday Paris] Incident Response Reimagined: Accelerating Resolution with AI Agents

It’s 3:45 AM, and you get paged. Still half asleep, you reach for your laptop. Turns out something is wrong, so you acknowledge the incident and embark on a journey to figure out what is happening, mobilize the right people, and eventually fix the issue. But what if we could make it easier? In this talk, I’ll show how AI agents can help you fast-track triage, coordinate responses, debug problems, and run fixes. To wrap up, I will show how we can go even further and move from merely reacting to incidents to proactively preventing them. In the spirit of shifting left, let’s understand how we can track future incidents our code may cause, right before we commit it!

Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he's not learning new technologies or writing about them, he's probably reading comics or watching superhero movies and shows.