[PDU] Incident Management Framework Training

Master the fundamentals of incident management with PagerDuty instructors and build the skills to drive real-time response, reduce downtime, and keep your business running smoothly. This thought leadership based course is designed for anyone responsible for managing incidents—whether you're on-call, leading response efforts, or coordinating cross-functional teams.

Through real-world examples and expert-led instruction, you’ll learn how to use PagerDuty’s well tested tips and tricks to streamline incident response and ensure continuous operational excellence. This is a platform agnostic course, so you don't need to be using PagerDuty to learn incident management tactics!

By the end of this course, you’ll be able to:

• Understand the lifecycle of an incident and the role of incident responders
• Apply best practices for communication, post incident reviews, and stakeholder updates
• Take away tips and tricks for starting or revamping this process in your own organization

Who Should Attend: This course is ideal for DevOps professionals, SREs, IT operations, support engineers, and incident commanders who are new to PagerDuty or want a deeper understanding of best-in-class incident management practices.

Get Certified: Complete the course and take the exam to earn your PagerDuty Incident Management Certification—a valuable credential that showcases your expertise and commitment to operational excellence. Register today and take the first step toward becoming an incident management pro.

Agenda:

• Incident Management Systems and Definitions
• Recommended Roles and Processes
• Post Incident Reviews