[MCP Dev Summit] From Chaos to Clarity: How MCP Transforms Incident Response

Imagine being on-call at 3 AM: alerts fire, you scramble between the incident, monitoring dashboards, Slack, runbooks, and ticketing systems. Each tool switch drains cognitive capacity during your highest-stress moments.

Current reality: On-call engineers navigate 5-10 tools under pressure. Managers manually coordinate team responses. Stakeholders interrupt for updates. Result: burnout, delayed resolution, human error.

MCP-powered future: Natural language handles coordination, knowledge retrieval, and status updates. Responders focus on solving problems, not navigating tools. Managers orchestrate responses conversationally. Stakeholders self-serve information.

Attendees learn production patterns for building MCP servers that reduce human fatigue in critical operations: safety mechanisms for high-stakes automation, balancing AI assistance with human oversight, context preservation across operations, and testing strategies for mission-critical workflows.

Rocío Bayon:
Originally from Argentina and based in Chile, I'm a Product Manager on the Forward Deployed Engineering (FDE) team at PagerDuty. With a background in Mechanical Engineering and Business Analytics, I live at the intersection of technology, data, and real-world customer implementations, building
products that bridge engineering innovation and actual customer value.

Today, I'm working on PagerDuty's MCP community and exploring how AI agents can transform operational workflows. In FDE, we accelerate time-to-value through deep Operations Cloud expertise: delivering product improvements including new integrations, advanced workflows, competitive displacement solutions, and AI-powered innovation that directly impact customer business goals and outcomes.

Sebastián Villanelo:
Develop custom reports that help each customer identify and monitor the metrics most relevant to their operations. Gather technical and functional requirements, working closely with the product team to translate customer needs into concrete improvements.