Major Incident Management for the Modern Enterprise

High-impact outages, triggered by issues like authentication failures, backbone misconfigurations, failed database migrations, and security breaches, are on the rise, with major platforms experiencing disruptions that affect millions worldwide. As digital services grow more complex, organizations face mounting pressure to detect, respond to, and resolve incidents faster than ever. Yet many still struggle with fragmented processes, manual coordination, and communication gaps.

Join PagerDuty as we explore the evolving discipline of Major Incident Management and share proven strategies to strengthen your organization’s resilience and response.

Key topics include:

• Streamlining detection and response across distributed teams and systems
• Automating incident workflows to minimize downtime and business impact
• Building a culture of continuous improvement and learning from incidents