Get Smarter with Every Incident

Your team’s urgency may be what keeps your systems running in a crisis, but when learnings from the previous outage aren’t applied to the next one, it’s a recipe for burnout and a skewed on-call culture. Teams stuck in reactive mode have little time to reflect, meaning information ends up scattered across different platforms, systems and documents. The same people are paged over and over again, and the same patterns repeat.

By optimizing your on-call protocols, you can evolve reactive incident response to a predictive model, where lessons from previous outages refine your approach, build more resilient systems, and improve team health along the way.

This panel discussion is for SREs, platform, and DevOps leaders who are looking for strategies to make on-call feel more sustainable and effective. We’ll show you how to break that reactive loop, and the emerging tools and practices to help make your teams, and systems, smarter.

Key learnings:

• How to achieve fairer, more predictable on-call schedules
• Tactics for turning individual incidents into reusable learnings for the whole team
• Where modern tooling and agentic AI can reduce repetitive work, so your team can focus on real problem solving.