[Berlin AI Meetup] Incident Response Reimagined: Accelerating Resolution with AI Agents

Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention.

Daniel demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.

Beyond immediate response, this demo highlights a "shift left" strategy using the new PagerDuty MCP server and Claude Code plugin, which allows developers to assess the risk of code changes against historical incident data before deployment, ultimately aiming to reduce the frequency of on-call interruptions.

Daniel Afonso is a Senior Developer Advocate at PagerDuty, SolidJS DX team member, Instructor at Egghead.io, and Author of State Management with React Query. Daniel has a full-stack background, having worked with different languages and frameworks on various projects from IoT to Fraud Detection. He is passionate about learning and teaching and has spoken at multiple conferences around the world about topics he loves. In his free time, when he's not learning new technologies or writing about them, he's probably reading comics or watching superhero movies and shows.