Announcements

We are rolling out some updates to PagerDuty’s REST API rate limits, including: A refreshed rate limiting system to more consistently and accurately enforce REST API rate limits New response headers within our REST APIs so that customers can programmatically control the request load sent to PagerDuty Four dimensions used to enforce the rate limit Best practices 💪 Ensure your application is ready to handle being rate limited Update your application to slow down the rate of requests after receiving a 429 response code. For fine-grained control your application can make use of the ratelimit-reset header to wait the appropriate number of seconds before retrying. Avoid hitting rate limits These guidelines will help your application avoid hitting rate limits: Make requests serially for a given authentication token. Avoid excessive polling for changes whenever possible. Make use of available Webhooks to receive push updates to data. One “bot user” per application deployment

You can now use the Escalation Policies API to apply Round Robin to new and existing Escalation Policies via Terraform and directly through the API (if you rely on automation, you’ll be able to use this functionality for your workflows). Learn more in the API documentation

Response teams can now add Slack as a contact method and use it as a part of notification rules for incident response! As a prerequisite, PagerDuty’s Slack integration must be added to an organization’s Slack Workspace. 💡 PagerDuty recommends that when setting up a contact method, you always have a secondary option

Our engineering folks have been busy working on building some great new Analytics features in PagerDuty. Check out our stream with Anojan to see more! There are new report types and a new weekly email summary feature. Plus, there are some features that will be sunset as they are replaced by the new reports.

Interested in how PagerDuty Operations Cloud enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation? Read DevOps Advocate @tiago barbosa’s latest piece on the PagerDuty Blog: PagerDuty – 14 Nov 23 From Chaos to Actionable Insights with PagerDuty Integrations and Automation Learn how PagerDuty enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation. Est. reading time: 7 minutes

DevOps Advocate @mandi walls published a new article on The NewStack about how infrastructure as code addresses challenges of full-service ownership and how can it augment other parts of DevOps pipelines. Why Infrastructure as Code Is Vital for Modern DevOps Check out to full article and let us know your thoughts in the comment section below ⬇️

Innovation is falling like leaves from the trees this October @ PagerDuty! Stay up to date with the latest capabilities in the Operations Cloud: 🌟 Supercharge team productivity and innovation 🌟 Scale operational efficiency with event-driven automation to trigger intelligent remediation 🌟 Build resilience with a platform that fits with the way you work Full details in our latest blog ⬇️ PagerDuty Operations Cloud Fall Launch 2023

Happy employees are more productive - there’s no doubt about it. Jennifer Riggins, Atlassian’s head Agile and DevOps evangelist wrote the article Measure Developer Joy, Not Productivity on NewStack with out of the box alternatives when it comes to measuring the Developer Experience. What strategies or practices do you think can contribute to a happier and more productive developer team in your context? Share your thoughts in the comments 💭👇

Dev Advocate @mandi walls published a byline in TFiR on how organizations that have adopted Kubernetes have had to rapidly learn new tools and processes to manage and monitor their container ecosystems: 📚 Why Kubernetes Demands Service Ownership And Process Automation 🔑 Key takeaways: Service ownership for issue identification Process automation for rapid response Leveraging the operations cloud More on Kubernetes and the cloud-native ecosystem: Don’t miss the opportunity to connect with Dev Advocate @tiago barbosa at KubeCon + CloudNativeCon North America, November 6–9, in Chicago. 🎟️ Register for in-person or virtual here!

🆕 content on the block!!! All you need to know about the power of PagerDuty ruleset for ServiceNow Customer Service Management is here: ✍️ Enhance Your Customer Service with PagerDuty for ServiceNow CSM Take the CSOps Guide challenge and learn more! 🏆

PagerDuty’s VP of Platform Advocacy Dormain (who also goes by DormAIn now 😁) wrote on The New Stack about Operationalizing AI: Accelerating Automation, DataOps, AIOps. 📚 Some of the article’s key points are: The Potential of AI Leveling the AI Beneficiary Playing Field DataOps: Supporting Modern Data Architectures Using AI to Operationalize AI 🚀 Take a tour of PagerDuty AIOps Have you unlocked PagerDuty’s AI powered capabilities? Let us know what you think in the comments! 💭