Our customers have created all kinds of reports using our REST API to drill down on metrics and data that are important to them. Here are some examples:
REST API v2 Incident details and body – This Python script exports all incident details for a specific incident or range of incidents and includes the incident body.
Opsweekly – Etsy created this handy, multi-purpose tool with the premise that on-call time should be quantified. It generates a weekly report and lets on-call engineers track their notifications to assess the signal-to-noise ratio of the alerting system.
Over time, your team can gather enough data to get in depth reports like, for example, what alerts wake people up the most, the average alert volume per day, and on-call improvements over the last year.
Engineers can also integrate their Opsweekly to their Fitbits or Jawbone UPs to provide insight into how being on-call is affecting them. It tracks lost sleep time and Mean Time to get back to Sleep (MTTS), and provides data that could help teams determine what alerts really call for disrupting an engineer’s REM.