So you want a follow-the-sun response to your alerting?
- Create s Schedule, selecting UTC as the time zone because it doesn’t change.
- Start with any one of your regions
- Select the user(s) for this region
- Hit the Restrict on-call shifts to specific times checkmark
- If this is a 24x7 schedule, just the first times-of-day option and add your window in UTC (e.g. 06:00 - 20:00)
- If this schedule has gaps (like weekends), you’ll need the second option, creating additional blocks until you’ve reached your desired coverage.
NOTE: If you end up with holes in your Schedule, alerts received during these holed times will be Suppressed (blackholed).
- Select your Rotation type and choose a Handoff time which matches the start of your natural blocks (e.g. Monday at 06:00 as per the example above)
- Repeat with any other region(s), adding a new Layer for each region
- Add the Schedule to an Escalation Policy (or multiple Policies if you have further unique escalation points, e.g. for SME On-calls).
NOTE: During Daylight Savings Time, for those locations which honour it, the local rostered times of those regions will change (i.e. 06:00 may become 07:00 during DST for one region), but the relative handover time between regions (i.e. complete coverage) will remain constant.