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Follow-the-Sun Schedules


PagerDuty Community Team
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So you want a follow-the-sun response to your alerting?

  • Create s Schedule, selecting UTC as the time zone because it doesn’t change.
  • Start with any one of your regions
  • Select the user(s) for this region
  • Hit the Restrict on-call shifts to specific times checkmark
  • If this is a 24x7 schedule, just the first times-of-day option and add your window in UTC (e.g. 06:00 - 20:00)
  • If this schedule has gaps (like weekends), you’ll need the second option, creating additional blocks until you’ve reached your desired coverage.

NOTE: If you end up with holes in your Schedule, alerts received during these holed times will be Suppressed (blackholed).

  • Select your Rotation type and choose a Handoff time which matches the start of your natural blocks (e.g. Monday at 06:00 as per the example above)
  • Repeat with any other region(s), adding a new Layer for each region
  • Add the Schedule to an Escalation Policy (or multiple Policies if you have further unique escalation points, e.g. for SME On-calls).

NOTE: During Daylight Savings Time, for those locations which honour it, the local rostered times of those regions will change (i.e. 06:00 may become 07:00 during DST for one region), but the relative handover time between regions (i.e. complete coverage) will remain constant.

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