Some customers want to have their new employees shadow the on-call team as part of their onboarding. There are two simple ways to accomplish this:

Creating an On-Call Shadowing Schedule:

Create a blank schedule

• Add the shadowing schedule to the escalation policy that these new users will be shadowing
• As you onboard new users to your team, temporarily add them to the schedule using overrides
• If you’re onboarding a lot of people simultaneously, it might be helpful to create a shadowing schedule for each team. You can automate the process of adding shifts by utilizing our API.

Having Users Temporarily Shadow an On Call Team 24/7:

• Add the new user to your PagerDuty account
• Locate the escalation policy that this user will be shadowing
• Add the user directly to the appropriate level of the escalation policy
• Remove the user once their shadowing time period ends