[OOPS London] AI in Incident Management

How can AI help incident responders?
AI is transforming industries at pace, and Incident Response is no exception - raising important questions about how humans and automation should work together when systems are failing and pressure is highest.

The first OOPS of 2026, this meetup is all about incident response, designed to foster a community where we can discuss challenges, share insights, and offer practical recommendations to improve organisational response strategies. Expect a mix of war stories, real-world examples, and actionable takeaways you can bring back to your own organisation.

The event will be split into 3 parts:

Part 1: Arrivals & Networking
Grab a slice and a drink and connect with others interested in incident response and operations. This is an informal space to swap stories, share experiences, and get to know the local community.

Part 2: Panel Session
Our panelists will explore the role of AI in incident response - expect candid discussion, practical examples and lessons learned.
The panelists include:

• ​Andrew White (Technology Director, checkout.com)

• ​​James Pickles (Senior Solutions Consultant, PagerDuty)

• Suraj Singh Dadwal (Team Lead, Incident & Problem Management, IG)

• ​Sarah Wells (Independent Consultant, former Technology Director at FT)

​& moderated by Hamed Silatani, CEO of Uptime Labs.

Part 3: Networking & Close
Continue the conversation with fellow attendees and panellists over refreshments.

Agenda
5-6pm: Arrivals & networking
6-7pm: Panel Session
7-8pm: Networking & Close