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PagerDuty Updates to ServiceNow

  • September 19, 2023
  • 1 reply
  • 12 views

On Resolve, I’d like to update a mandatory field in the ServiceNow incident. is inbound field rules the easiest and best way to accomplish this.

1 reply

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  • New Member
  • September 19, 2023

Yes, this is the best option today. In a future version, custom fields on PD Incidents can be synched to SN Incident fields.