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One service uses two policies, and certain conditions determine which policy to use when creating an event

  • December 30, 2022
  • 1 reply
  • 14 views
A

One service uses two policies, and certain conditions determine which policy to use when creating an event，Is it possible？In some cases, such as P1, P2, P3 events, I want to use ESCALATION POLICY A, but other events use ESCALATION POLICY B (depending on the nature of the event).

    1 reply

    A
    • Anonymous
    • January 4, 2023

    Hi Arthas.

    A service can only be associated with a single escalation policy, so if you need to use two different escalation policies, you’ll need two services. Since the service object is really just a virtual placeholder for a service or other structure in your environment, it’s totally ok to have “Service A High Priority” and “Service A Low Priority” PagerDuty service objects.

    Then you could look at using Event Orchestration to route your events to either of the services based on the important characteristics that determine where the events should go.

    HTH,
    –mandi

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