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Multiple notifications until all responders have ACK the incident

  • February 17, 2023
  • 1 reply
  • 40 views
A

We have a requirement where in multiple responders from different teams have to ACK an incident. Is there a way for all responders to get notifications until they have ACK the incident. Currently the notifications are paused as soon as one of the responder ACK the incident.

    1 reply

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    • Preocts
    • February 20, 2023

    I don’t think there is a way with escalation policies to accomplish this. Remembering that the escalation policy’s goal it to get a human’s awareness while reducing noise for the rest.

    I would use a response play in addition to the escalation policy. The primary team on the escalation policy with additional responders/escalations requested via response play. They would all need to ack the requests.

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