Hi,

My use case is that I would like manually trigger an incident in PD from JIRA, and to be able to conditionally route that incident to a specific service somehow (assume global rule). I’m looking at doing this with a custom field (drop down) in JIRA.

This would allow our support function to create a low of high urgency incident in PD after triaging a ticket.

I have a JQL statement that maps my custom field in JIRA and triggers an incident in PD ✅

I cannot work out if it’s possible however to create a conditional routing rule for this incident. Looking at the event details, I only see the JIRA ticket subject in ‘Extra details’ and the following in ‘Event details’

{

  "version": 1,

  "type": "doc",

  "content":  

{

  "type": "paragraph",

  "content":  

    {

      "type": "text",

      "text": "My ticket description"

    }

  ]

}

  ]

}

… which has the description text from the ticket.

Is there any way more information can be included in the event details that could be used in a global routing rule?

Or indeed is there a different way to implement my use case?

thanks in advance,

Adam