Hello!

I haven’t seem any posts for this but I can’t imagine I’m the only person with this requirement.

Basically, one of the things we’re using PD for is to trigger on call on support when someone need help off hours. We’re integrating with Jira Cloud and this is feasible.

The problem we have is that sometimes we need to request information to further troubleshoot and that is not provided immediately, for the most part. Now, our problem is that we have no way of triggering that incident again when the reply comes.

Does anyone have a similar requirement and found a way to workaround it?

Thank you!