Where can I find exact steps to create an incident using Slack workflows?
I’d like our support folks to be able to trigger a pagerduty incident, however they don’t need/have PD licenses and can’t use /pd incident command.
Slack integration article link to incident creation seems to be broken:
Yes, that’s my experience too. The documentation seems to be outdated. What’s worse (after I muddle through), it still seems to insist that the Slack user triggering the workflow have a PD license – which is the whole reason I’m engaging with this process in the first place.
There is this document…
Which includes a section indicating how users without a license can create a PD incident. However, the incident will go to a predefined service
This documentation is incorrect, unfortunately. As Nathan said above, despite the document explicitly saying: “This option is useful for employees who do not have PagerDuty licenses” the workflow can solely be used by Slack users with PD accounts.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.