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How to auto assign priorities to auto resolved incidents

  • September 20, 2023
  • 1 reply
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We have incidents that are auto resolved almost instantly after it gets auto created. How do we auto assign priority to these auto resolved incidents because we often miss these auto incidents to assign the priorities manually

    1 reply

    P

    Hello @olivia mo!

    Have you tried with Event Orchestration? Event Orchestration is configured at the service level and allows you to specify certain rules for all events or specific events based on the event payload. Here you can specify the Priority (and other properties) for these events and have them be automatically assigned with the Priority you chose.
    See our documentation to understand how to do it.

    Let me know if this helps. Thanks!

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