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Changing Incident Priority based on incoming alerts, grouped via Event Intelligence

  • April 24, 2023
  • 0 replies
  • 18 views

Here is a scenario I’m looking to achieve.

The account I’m referring to has EI enabled (30 minutes) and Global Orchestration (AIOps)

00:00 Alert A comes in, triggers Incident #001 and sets Priority to P3
00:25 Alert B comes in, grouped into Incident #001 setting Priority to P1
00:35 Alert C comes in, grouped into Incident #001 setting Incident status as Resolved

Can you please tell me how this can be achieved.

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