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Ad-hoc escalations

  • June 28, 2023
  • 1 reply
  • 28 views
A

I have a use case to notify any existing PD user, ad-hoc triggered from an API.

There is no particular on-call. The third party platform triggering the api will provide the user to be notification. Looking for PagerDuty to accept and escalate it

    1 reply

    P

    Hi @aswin. Currently there is no mechanism in PagerDuty for arbitrary notifications. The incident workflow is kicked off by the creation of an incident or the ingestion of an event, and then users are notified to respond.

    A specific responder can be assigned to an incident when the incident is created via the API, or added to an incident later. In either case the user will be notified.

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