Using Slack Workflow to Open Incidents

We have our users selecting workflows through slack to notify us when there’s a problem. I would like to create an incident through pagerduty as a part of the workflow to track incidents and time.

I thought it would be simple by configuring a slash command & sending a message to a channel through the workflow, but when the workflow sends the message, it doesn’t work. If I copy + paste the exact message it works.

Has anyone dealt with this? Any suggestions?

This must be a new concept… Are there Pagerduty community admins that can help me?

@SoftBuzzSaw,

Please can you confirm the version of Slack you have configured? There is the V1 and the V2 of the Slack Integration.
I think that would be a good place to start so we can define the expectation for each version.

Thanks