I’m curious if incidents can be sent directly to users without creating an escalation policy? Our use-case is that for some alerts, while actionable, are so low-priority that we’d like to send the alert directly to an individual owner. From the “Create new service” dialog, it seems that I can only attach the service to an escalation policy. I’d strongly prefer not to ask my users to create individual escalation policies, which would pollute the namespace.
Is there something I’m not seeing? Please advise, and thanks in advance!
All the best,