I took some time to setup and test pagerduty notification rules and I couldn’t get the resolve or escalate email to send when an incident is resolved or acknowledged.
I added the rules in the Notifications Rules tab under the heading “When any of my incidences change”. I did a test incident and confirmed that I received the Alert for triggered incident via email. When I performed actions of acknowledge and resolve, I don’t receive any email.
Is there something I am missing that cause the notification to not work?