Process Flow or Infographic For PagerDuty

(Dan Foxley) #1

Is there an infographic or process flow for PagerDuty? There are lots of twists and turns when setting up services, users, and notifications and it would be nice to see it in one graphic.


(Jay Paige) #2

Hey Dan! Thanks for writing in! Here is a guide that will point you in the right direction. Let me know if you have any questions. Cheers!

(Simon Fiddaman) #3

I created this basic ERD for demonstration purposes internally. Is this the sort of thing you’re looking for?

(Dan Foxley) #4

Simon, you bet, but my focus was to layout all the functionality of PD, in particular items they’ve seemed to have added in last several years:

Alerts/Event (regex)
Low / High
Severity via PD-CEF
Email Rules
Call Routing

(Chiedu Uraih) #5

Hi Dan. Can you review the video here. It should give you a good insight into PagerDuty’s process flow.

(system) #6