Is there any way to configure the PagerDuty App for ServiceNow to page from TASK instead of Incident?

servicenow

#1

Hello,

First post to the PagerDuty community, does anyone know if there is a way to configure the PagerDuty App for ServiceNow to page from TASK instead of Incident? Our Tier 1 group always maintains ownership of the Incident and escalates via Incident TASK. It looks like this app only allows paging from Incident which would mean the Incident would need be re-assigned away from the Tier 1 assignment group, taking it out of their queue.

Thanks!

Mike


(Jimmy Perry) #2

Welcome to the Community! The current PagerDuty and ServiceNow integration (v5) only supports standard incidents, emergency change requests, and security incidents.