How do I auto-resolve incidents during off-hours?

users
services
official
incidents
schedules

(Alex Maier) #1

If you want an incident to be created and automatically resolved, you can add a dummy user to your account, and then create a schedule for the dummy to be on-call during your off hours. From there, when an incident is triggered, PagerDuty will assign it to the dummy user. Then, as long as your service has an auto-resolve timeout setting, the incident will automatically be resolved.

It’s important to note that you will want to create schedules for the other users during the office hours, and have those schedules on the escalation policy.


(Ben Abrams) #2

I have used this method before and it works (though feels hacky to me). If this is the recommended solution there should be a way to flag this user to not be considered for billing as its not actually a user.


(Alex Maier) #3

I have forwarded your request to the Product team, and will update this thread with any new information.