I’m currently in the process of migrating the alerts in my company (Wix.com) to PagerDuty. Given that our developers are used to having the “violation” image and a link to the violation system as part of the alert Slack message, I need to meet these requirements. The lack of this, seemingly, basic functionality actually raises a blocker for this migration and a question as to whether PagerDuty is the right choice to begin with.
Of course, I can develop my own Slack integration and attach these images, but having to maintain this Slackbot defeats the purpose of using PagerDuty for alerts routing.
As a rule of thumb, every monitoring system sends an image representing the alert “violation” chart. Why not embed this image with the “Incident Triggered” slack message?
Can you guys provide an explanation for the absence of this simple functionality? Or at the very least, an option to enrich these messages on our own?