Is there a way to have an incident come in as a lower severity if there is only, let’s say, 1 trigger. If there are several more identical triggers within a certain time period, can the severity of the incident be automatically raised?
Reason being… we are alerting on a service. We aren’t as concerned if we get one of these types of triggers if it is isolated. We want an incident created, but not waking someone up at 2am. If we receive 5 in a row, then we would want to wake someone up.