In the cutthroat world of retail, the customer is king. Customers want to shop when and how they want, but the reality is that “omni-channel” is still a pipe dream for many retailers. When every second of down time is lost revenue, how do you maintain the customer experience, especially when legacy systems and siloed operations are involved? Hear from leading global retailers and their real-world experience navigating omni-commerce, digital transformation and strengthening the customer experience.
Matt Kundrat, Senior Manager, Production Support, American Eagle Outfitters
Linda Ypulong, Senior Application Support Manager, SEPHORA