I have a simple email integration setup.
I want to be able to resolve the incident(s) via API , I have been referencing:
I have been unsuccessful in closing the incident via API ; In the python code it states I need a “SERVICE_KEY” , I know I can get this via Configuration > Services > Service Details > Integrations:
However, since this is an email integration there is no (32 char) “KEY” only the email that PD generates … which I cannot use to make the call .
How can I resolve incidents via API with this type of integration ? Is there a step I am missing to get a “SERVICE_KEY” for an email integration ?
Thanks for your time!