I have some odd behaviour with our email integration. It is set to accept all incoming email. I have the following regex to trigger an alert: /Requests Affected: (\d*)[6-9]\d/
An example string from the body of the email that would trigger is: “Requests Affected: 71.00% (115/162)”
If the email is received directly from the source system the regex won’t trigger. If I forward the email from my account it will. Is there a log where I can see why the email doesn’t trigger when sent direct?
I know that PD receives the email as I can set the service to create a generic alert of the rules aren’t matched.