Thank you for the information. I tried the triggered(suppressed) feature using service’s event rules settings, but that doesn’t work for a service which has just email integration.
I will try to explain what i am trying to achieve.
I have a service that I want to monitor and it has some email integration.
There are different kinds of alerts that come from that service.
We can understand the type of alert by the content of the alert (For eg. Subject, since it was an email integration)
- Now for some type of alerts(Error/critical) i want to create incident (Did this with regex of email management)
- For some alerts (info : Issue fixed), I want to use them for resolving already opened incidents (Did this with regex of email management)
- And for others (info, warning), I want to just save the alerts without creating any incidents (Couldn’t achieve this)
So, I am stuck in configuring the service so that I can do all the 3 things listed above.
I know it’s a little vague for you, but can you help me out here.