Alerting an individual who is not currently on-call

questions

(James Washer) #1

From time to time, we’d like to reach out to a coworker with a particular set up skills. i.e. directly “beep” some individual who isn’t currently on call. Is there a way to do this?


(Thomas Roach) #2

You could consider adding your coworker as a responder to the incident. You can read about this on our Knowledge Base here. If this doesn’t suit your needs, you can always reach out to us at support@pagerduty.com to submit a feature request!


(James Washer) #3

There is no incident yet. I’m just looking to be able to alert a coworker directly.


(Paul) #4

Hi James,

In that case, you can trigger an incident manually and assign it to your colleague.

Another idea would be to set up an email integration and put them on call for it. That way you can send an email to trigger an incident and notify them.