My team has an off hour on-call rotation that we split into 2 day periods, and then another rotation during the work week Monday-Friday between 8AM and 4PM for the regular work day incidents. At any given time we only have 1 person that is the primary responder for the incidents.
We have 2 different types of alerts that we need to support (High and Low Priority). A high priority is one that we respond to 24/7, and a low priority is one that we respond to during the work day. The primary problem that we’re running into is that we want a low priority incident to be assigned to our team member that’s on-call during the work hours.
So for instance if we get a low priority incident over the weekend, we want to assign the incident to the team member that’s on call on Monday. Or if we have an incident at night Monday-Thursday then we want to assign it to the team member that’s on-call for the following work day.