Hello, I’m new here so just trying to get started and see how I would set something like this up. I’m looking to replace a voicemail escalation service with PagerDuty. Need to replicate this scenario or set something up that accomplishes the same task.
Caller needs assistance after hours and leaves a voicemail in the emergency mailbox. Voicemail system dials out in an attempt to contact the technician that’s currently on call. It rings the techs cell phone at 15 minute intervals up to 5 times or until the message is listened to. The on-call tech is manually changed weekly on a rotation between about 10 techs.
I would like to replace or replicate that with PagerDuty if possible. The voicemail system is capable of emailing a mp3 or wav file and I can forward that to what ever mailbox I need. Can I send the email to PagerDuty and have the same sort of alert system set up?