Unable to get "client&client_url" on the body from the request "List alerts for an incident"

when I call “List alerts for an incident” to get client&client_url ,I find that some incident can return client&client_url on the body,but some incident do not have.What caused this and How do I get this disappearing client&client_url?PS:The client is grafanawebhook.


In order to dig further into this, we will require some account specific details we would want shared here.
Please can you email this to support@pagerduty.com together with the Incidents that alerts don’t return client&client_url in the body. Once we get that, we will go from there.


I have sent the alert message of incident to pagerduty email


Thanks for that. The requested has been responded to. Please keep correspondence in that ticket

Kind regards,