Unable to get "client&client_url" on the body from the request "List alerts for an incident"

when I call “List alerts for an incident” to get client&client_url ,I find that some incident can return client&client_url on the body,but some incident do not have.What caused this and How do I get this disappearing client&client_url?PS:The client is grafanawebhook.

Hi,

In order to dig further into this, we will require some account specific details we would want shared here.
Please can you email this to support@pagerduty.com together with the Incidents that alerts don’t return client&client_url in the body. Once we get that, we will go from there.

Regards,

I have sent the alert message of incident to pagerduty email

Hi,

Thanks for that. The requested has been responded to. Please keep correspondence in that ticket

Kind regards,