We created a schedule routine which call PagerDuty to get the on-call people for some services, and provide the info in a corresponding Slack channel.
Message example: Today, our service will be supported by John Doe.
It can be the team’s channel, so anyone is informed from who is on-call (before this routine, every team members ran the
pd oncall Slack command).
It can also be the team’s support channel. So it provides a better relationship with users.
pd insights Slack command, it will be useful to add some options to the
pd oncall command to define a regular message to be published on the channel: service, frequency, day, time, message template