IT incidents cost enterprises countless dollars in lost productivity each year. Here’s how Slack helps teams stay ahead.
Like death and taxes, IT incidents are inevitable. Issues like server outages and broken code are common—and costly. A single hour of downtime costs businesses more than $300,000 on average, according to Gartner. That’s why a solid incident management strategy is a must for any organization.
“People solve incidents, but we can’t do it alone,” says Ali Rayl , Slack’s vice president of customer experience. “We all need to coordinate across an evolving set of apps, data, and information in order to get ourselves through an incident to a positive resolution.”