New to PD so please bear with me.
I have 3 users I need to add to a support schedule as follows:
- user 1 - 01:30 to 11:30 (weekdays)
- user 2 - 07:00 to 16:00 (weekdays)
- user 3 - 24x7 (all days).
I would like all incidents routed to user1 & user2 during their workday - so both get notifications.
and user3 (me) any time of day and night.
I really can’t see how to do this with users not overriding each other.
The outcome should be
04:00 - user1 and user3
09:00 - all users
21:00 - user 3
This is what I have so far.
Thanks in advance