Hi there! I am trying to come up with a plan for my integration with LogicMonitor. My plan is to have LogicMonitor deal with all low level alerts, but for anything critical, I want phone calls to go out via PagerDuty.
I have multiple locations across the globe and ideally if a critical alert goes off for a device in India, I would like for the India team to be notified and if they dont answer, I would like our HQ Sys Admin team to be notified. Easy enough
My question is how do I make this happen for multiple locations. Looking at all of the documentation, it looks like I can set up an escalation chain within logicmonitor to send to PagerDuty, but how will pager duty know if I want the India team notified first vs say the team in another location? I hope this question makes sense!