One service uses two policies, and certain conditions determine which policy to use when creating an event

One service uses two policies, and certain conditions determine which policy to use when creating an eventļ¼ŒIs it possibleļ¼ŸIn some cases, such as P1, P2, P3 events, I want to use ESCALATION POLICY A, but other events use ESCALATION POLICY B (depending on the nature of the event).

Hi Arthas.

A service can only be associated with a single escalation policy, so if you need to use two different escalation policies, youā€™ll need two services. Since the service object is really just a virtual placeholder for a service or other structure in your environment, itā€™s totally ok to have ā€œService A High Priorityā€ and ā€œService A Low Priorityā€ PagerDuty service objects.

Then you could look at using Event Orchestration to route your events to either of the services based on the important characteristics that determine where the events should go.

HTH,
ā€“mandi