Low urgency incident - notifications when it changes to high

#1

Hi all,

I have a service that notifies at high priority during business hours, and low priority during not business hours. Our on-call rotation is ONLY scheduled from 9a-5p. If an event triggers at night, will the person who comes on call at 9am get the high priority alert? Or will nothing happen because the schedule had no one in it at the time the incident was made? I do have the “escalate low urgency to high at the start of business hours” checked.

Thanks for your insight.

#2

Hi Jack! Nothing will happen in that scenario, as an incident can only trigger when someone is on-call. With no one on-call, no incident is triggered. So it isn’t just that no one would receive a notification, but also that there would not be an incident in PagerDuty to see!