Incident Workflows to use custom responder groups

Have Incident Workflows to use custom groups/teams for specific workflow. To simplify assigning assigning large groups automatically to workflows instead of individual responders.

I have organization that has multiple response teams and individuals with specific roles and tasks. And with some team members that are junior analysts who should not be called during the night but during the day.

Hello @ben.trotter,

You can do this by creating an Escalation Policy with multiple users or schedules on one layer, then creating an Incident Workflow to page that EP.

Everyone on that layer would be paged at the same time.