Here’s what I want to accomplish:
- Our team operates from 9am-5pm
- When low-severity incidents occur, the team oncall should only be paged between 9am-5pm
- When high-severity incidents occur, the team oncall should always be paged immediately
I have read the following material, but unless I misunderstand the features, it doesn’t seem like this is supported:
Dynamic notifications allow users to categorize low vs high urgency alerts, and support hours simply change all low-urgency pages to high and vice versa (at the boundary times). I can’t find anything in the documentation that allows a user to ONLY suppress low-severity alerts outside of supported hours.
Am I mistaken?