How can I suppress low-severity pages outside of support hours?

Here’s what I want to accomplish:

  • Our team operates from 9am-5pm
  • When low-severity incidents occur, the team oncall should only be paged between 9am-5pm
  • When high-severity incidents occur, the team oncall should always be paged immediately

I have read the following material, but unless I misunderstand the features, it doesn’t seem like this is supported:

Dynamic notifications allow users to categorize low vs high urgency alerts, and support hours simply change all low-urgency pages to high and vice versa (at the boundary times). I can’t find anything in the documentation that allows a user to ONLY suppress low-severity alerts outside of supported hours.

Am I mistaken?

Hi Nicholas, happy to have you in our PagerDuty Community!

You can create a rule so that low severity alerts are not triggered outside support hours, following the steps described in the section Create Event Rules.

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Hi Xenda,

I realize I may have neglected an important requirement. We want low-urgency incidents to page us at the start of the next business/support hours. I have read through the Create Event Rules documentation, and I am pretty sure that what I’m requesting is not supported. Event Rules allow you to perform the following actions:

  • create incident immediately
  • create incident but pause notifications for a fixed time
  • suppress incident unless triggered X times (where X is configurable)

The latter two options do not support what I’m trying to achieve. While I can use the first option and create the incident with an alert severity of info/warning, and use Dyamic Notifications, that would still not trigger these low-urgency incidents to flip to high-urgency at the start of the next support hours.

Is there a way to do so? In a sense, I need a combination of Dynamic Notifications outside of support hours and default notifications within support hours. I just don’t see that as an option.

Hello Nicholas,

Thanks for sharing more details.

I’ve done some research and it looks like the feature you’re interested in hasn’t been implemented yet. I noticed that some other users made a similar request, so I added your feedback to the thread so that Support and Product teams can be notified.


Thanks Xenda,

I appreciate the support. I’m glad to see that the feature request has already been made and that this contributes as another data point for its value.

As a newer user of pagerduty, I’m quite surprised to hear that this is not already supported. Being able to delay a subset of pages until support hours has been a standard use case in all teams I’ve operated on before using pagerduty.

Thanks again!

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